Support
How can we help?
Most questions are answered below. Still stuck? Email us — a real person reads every message.
Questions & answers
Quick answers to the questions we get the most.
I lost my progress. Can I get it back?
Your progress is saved on your device. If you delete the game or move to a new device, progress may be lost unless the game offers cloud saving or the data is included in your iCloud backup.
Email us at support@jumpbox.io with the details and we’ll do our best to help.
How do I restore my purchases?
Open the game, go to Settings and tap Restore Purchases. Make sure you’re signed in with the same Apple Account you used to buy the items.
How do I get a refund?
All payments are processed by Apple, so we can’t issue refunds directly. You can request one at reportaproblem.apple.com.
How can I remove ads?
Many of our games offer a one-time Remove Ads purchase. Rewarded videos are always optional — you choose when to watch them.
How do I stop personalized ads?
Go to Settings › Privacy & Security › Tracking on your iPhone or iPad and turn off tracking for the game. Players in Europe can also change their consent from the privacy settings inside the game. See our Privacy Policy for more.
I found a bug. How do I report it?
Thank you! Email support@jumpbox.io with the game name, your device model, your iOS version and, if possible, a screenshot or a short video.
Your data
Delete my data
Our games don’t use accounts, so there’s no account to close. Here’s how to remove your data completely.
Delete the game
Removing the app deletes the game data stored on your device, including your progress and settings.
Turn off ad tracking
In Settings › Privacy & Security › Tracking, turn tracking off so advertisers can no longer use your advertising identifier.
Ask us to delete the rest
Email support@jumpbox.io with the subject “Data deletion request”, the name of the game and your device model. We’ll delete the data we hold and ask our analytics and advertising partners to do the same within 30 days.